WE ARE CURRENTLY INSTALLING A NEW IT SYSTEM CALLED SYSTMONE THIS WILL BRING LOTS OF BENEFITS TO BOTH PATIENTS AND STAFF. THIS MAY CAUSE SOME DELAYS WITH ROUTINE SERVICES AT THE SURGERY BETWEEN 25TH NOVEMBER AND 4TH DECEMBER, HOWEVER PLEASE BE ASSURED THAT THIS WILL NOT EFFECT EMMERGENCY CARE - WE THANK YOU FOR YOUR PATIENCE DURING THIS TIME OF TRANSITION.
We are aware that new guidance today advises that we can start to administer flu vaccinations to patients aged between 50-64 years. We are in the process of ordering additional supplies from the manufacturers to support this but until we receive deliver of these supplies we cannot book these clinics.
As soon as the clinics are available for booking we will update the website and advise you can call to book these appointments. It is extremely unlikely that we will be able to offer weekend appointments for this vaccination.
An update from the Practice Manager
During COVID the team at Blandford Medical Centre have been working incredibly hard to continue to provide all of the services you need while working within the guidance and restrictions imposed on us.
We have never closed and the staff has continued to work every day through the lockdown and beyond. We are not furloughed; we are not working from home. We are all here to help you and will continue to be here 8am-6.30pm, Monday-Friday.
We know it is hard to get through sometimes on the phone, but when you get through please do not complain to the receptionist about how long you’ve been waiting or how angry you are with the system, they cannot change this and it just makes the calls longer and the queue longer for those waiting after you.
I would ask that you sign up to doctorlink if you are able to (there is a section called online services on this website with a link to sign up or access doctorlink.com to find out more) This will allow you to complete a symptom checker, it then advises how soon you require a GP appointment and then we will contact you within this timeframe to book the appointment for you. You do not need to call us.
All contact with the GP will continue to be by phone initially, then if needed the GP will either request a video consultation with you and send you the link to join, or if necessary they will book you in for a face to face appointment, usually later that day.
The reception team cannot bypass this system, to do so would put us and the patients in the surgery at risk. Please understand we must protect the patients that already have appointments booked with us, many of whom are sick and have compromised immunity, we must protect these patients.
We cannot have patients turning up to the surgery expecting to be seen. You must only attend the surgery if, you have a booked appointment, need to collect a dispensed prescription or have been asked to attend for some other reason by the GP such as dropping of a sample. Please make all other requests via phone.
We understand that everyone is frustrated with the ever changing guidelines and restrictions this imposes on us but the surgery is now receiving increased and unwarranted abuse, aggression and intolerable behaviour. This is not just directed at reception but all of the team at Blandford including the clinicians.
An increasing number of the emails and phone calls to the surgery are becoming aggressive, demanding and on occasion, nasty. This will not be tolerated. We understand that when you come to see us you are often at your lowest and in need of support. We can offer you this support but we cannot accept behaviour of this nature.
We understand you are losing patience and are worried about your health and your loved ones but please understand many of us here are going through the same things you are.
We are grateful to the majority of patients that are accepting of this new way of working and we look forward to one day opening our doors to all but until we are COVID-free we cannot do this.
With the colder winter months now upon us we ask that you do not turn up too early for your appointment as you may be asked to wait outside or in your car so we do not have too many people in reception, please do not bring anyone with you to your appointment unless you have to.
There are wipes in reception to wipe you chairs before and after use, hand sanitiser for you to protect yourselves and the staff you are seeing. We also ask that if you can wear a mask that you please do so, the clinicians are wearing masks to protect you and we must ensure they are protected to ensure we can continue to be here for you.
Many thanks for taking the time to read this and for your patience and understanding.
OUR PATIENT LIST IS CLOSED FOR NEW REGISTRATIONS
From 15th June we request that all patients attending the surgery for an appointment wear an appropriate face covering.
PLEASE DO NOT COME TO THE SURGERY UNLESS IT IS ESSENTIAL
Are you concerned about domestic abuse during this time? Call 0330 3337 444 or access help here when it is safe to do so www.essexcompass.org.uk
We are changing GP appointments to telephone consultations, the GP will then book face to face appointments only if clinically necessary and safe to do so.
We are also able to offer a video consultation if needed.
Please do not come to the surgery if you have a fever, cough or shortness of breath.
Please follow the CORONOVIRUS isolation guidance on the NHS website.
The appointments system will likely be reassessed regularly with the changing need and demands of the practice.
Please be patient with staff and understand this is being done for your safety and ours to ensure we can continue to run an effective service for you.
We have awarded a GOLD Pride in Practice award by the LGBT foundation in recognition of the changes we have made to policies and practice within the surgery.
Please check out our LGBT+ section using the link on the right to view some of our policies and support that is available. If you feel you have not been supported by the surgery then please get in touch so we can assist you.
SCHEDULED MID ESSEX CCG SHUTDOWNS
The surgery will close at 12pm on the following days
29th July 30th September 29th October 24th November 16th December 24th February 31st March